While affordability 和 access have always been HMSA’s main goal, COVID-19大流行将我们的重点转移到确保 我们会员的健康和安全. Doing so required a concerted 和 collaborative effort with providers, 雇主, 政府, 以及社区领导人，让我们的成员有机会获得医疗服务, 服务, 和药物. Here are some examples of how we worked in partnership with others in the community:
HMSA’s Online Care® (HOC) visits from 22,000 in 2019 to 129,225 in 2020.
远程医疗索赔 from 25,192 in 2019 to 1,072,903 in 2020.
可用的HOC远程保健提供者 from 561 in 2019 to 1,190 in 2020.
Amwell provides hosting 和 software 服务 for HMSA’s Online Care platform. The company was recently ranked the highest in telehealth satisfaction by J.D. 权力.
HMSA继续贡献和支持项目, 事件, 和 organizations throughout Hawaii that benefit our communities. In 2020, our partnership with the Hawaii 首页less Healthcare Hui (H4) provided a safe place for homeless patients to stay 和 在Iwilei接受治疗, we helped to staff a free clinic in Kalihi for Hawaii residents who lost insurance due to the p和emic, 和 we made telehealth consultations possible for physicians at the Institute for Human Services Sumner Street Clinic. 到目前为止, hsa已经提供了总共600万美元来支持H4. Together, we’re now looking forward to the 2021 opening of a first-of-its-kind Iwilei的医疗保健和卫生中心.
Here are some of the other ways HMSA has supported our communities in 2020.
Circle of Caring is a program designed for HMSA employees to give back to their community through volunteerism. 甚至 大流行期间, 志愿者 continued to provide care for our members 和 the community while maintaining social 保持距离以确保每个人的安全.
Sixty-four 志愿者 worked 391 小时 at 19 different sites across the state to participate in 36 事件 ranging 从教育支持到食物获取. 2020年志愿服务时间的受益者包括:
HMSA’s 2020 Financial Report reflects our company’s current financial st和ing, 给成员, 雇主, 和 health care providers the assurance that HMSA remains financially stable 和 will be here for them when they need us.
COVID-19疫苗提供了隧道尽头的光明, 我们将继续努力支持我们的系统合作伙伴 提供以社区为基础的大规模疫苗接种中心. We’ve pledged the resources of our call centers, operations teams, data, 沟通渠道, 和 more to assist however we can to help get the vaccines in the arms of as many people as possible 越快越好.
We’ve had the privilege of serving our members for over eight decades, 全球大流行加强了 获得高质量、负担得起的医疗保健. With affordability as our primary goal, we’ll continue to ensure that our members 能得到他们需要的治疗吗, grow our partnerships 和 collaboration with our provider 和 health system partners, 继续支持本地企业, 并与我们的政府伙伴合作，帮助国家恢复.