远程医疗 is a convenient way to get medical care in real time without leaving home or taking time off work. It’s also an ideal way to get emotional support. All you need is a smartphone, 平板电脑, or computer to connect with qualified, Hawaii-licensed providers securely and safely.
Why use telehealth?

方便
No matter where you are in Hawaii, if you have an internet connection or a phone, you can get care from a doctor, behavioral health specialist, or other health care provider.

负担得起的
A telehealth visit costs about the same or less than a doctor’s office visit. 远程医疗 services are a benefit of most HMSA plans. You may be charged a copayment, so check your plan benefits.

易于使用
In a recent study, participants who used telehealth said they were very satisfied and found it simple to connect. They also recommended it to others.
What services are provided through telehealth?

一般健康
- 过敏
- Cold and flu symptoms
- 喉咙痛

Behavioral Health
- Emotional support
- Marriage and family counseling
- 心理治疗

皮肤病学
- Acne and rosacea
- Psoriasis and eczema
- Skin infections and rashes

Nutrition Counseling
- Actionable meal plans
- Personalized diet plans
- Shopping guides
How do I get started?
Ask your doctor if they have a telehealth option such as video visits or email check-ins. If your doctor isn’t available or if you don’t have a doctor, use HMSA’s Online Care.
HMSA’s Online Care
Talk with a doctor 24/7, 365 days a year without leaving home. Online Care providers are licensed in Hawaii.
Frequently Asked Questions
When should I use telehealth with my doctor vs. HMSA’s Online Care?
- Whenever possible, check with your doctor to see if a telehealth visit would be appropriate.
- If you need urgent care when your doctor’s office is closed, Online Care is a good option.
- If you need emotional support but don’t have a behavioral health care provider, ask your doctor for a referral or make an appointment with one on Online Care.
Is telehealth safe?
是的, telehealth videoconferencing uses secure applications to protect your privacy and health information.
What technology or equipment do I need for a telehealth visit?
You’ll need a mobile device or computer with an integrated camera and microphone with an internet connection.
When should I see my doctor in person?
Not all medical visits are possible to do remotely. 血液工作, x射线, and other visits that call for a hands-on approach require a trip to the provider’s office. 呼叫 your doctor for guidance on the appropriate place for you to get care.
When a telehealth visit isn’t an option, HMSA members can use the 找个医生 tool to find an urgent care clinic, 医院, 药店, 或医生.